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This article describes how structural change took place within United Biscuits (Foods) Ltd, a subsidiary of United Biscuits (UK) Ltd, between 1976 and 1978. It was initiated by the authors who were then senior training advisers with the Food Drink and Tobacco Industry Training Board. Subsequently Bernard Thorpe joined United Biscuits as a manager in the Personnel Department. More recently he has joined the Coverdale Organisation as an associate consultant.

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