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Argues that functional analysis has been misrepresented and misinterpreted. Refutes the idea that functional analysis claims to be objective, empirical or reductionist. Suggests rather, that it is based on a process of “interpretative understanding” of best practice and future requirements. Disputes the criticism that functional analysis ignores the importance of process in favour of simply describing the tangible results of system activity, and that it is solely concerned with the technical component of work performance,ignoring its social context.

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