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Developing competencies in the entrepreneurial small firm for use of the Internet in the management of customer relationships

Pauric McGowan, Mark G. Durkin, Lynsey Allen, Colette Dougan, Sheena Nixon

Journal of European Industrial Training (2001) 25 (2-3-4): 126–136.

https://doi.org/10.1108/EUM0000000005443

Published: 01 March 2001

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