..., imaginative and proactive organisational enhancements, not isolated, spasmodic change episodes. A complex environment calls for an integrated workforce, transformational and facilitative leadership. Organisational learning Development Management Effectiveness Quality This paper develops...

...Teresa Hanratty Examines the concept of numerical flexibility as a new form of work in ISO 9000 registered organisations in the Irish manufacturing sector and its implications on training for quality. Also examines the reasons, if any, for the adoption of numerical flexibility as a new form of work...

..., three types of instruction sheets, and two types of modules. Checklists of considerations that affect the quality of finished products are also provided. Job performance aids (JPAs)provide procedural or factual guidance in the performance of tasks. They store essential details in a variety of functional...

...Richard Bunning As a manufacturer of float glass in an international market, Pilkington Glass Limited begins a multi‐faceted approach to improving its quality and reducing its costs to cope with increasing competition. Explains how, with cost cutting, there inevitably came downsizing and a need...

...John N. Cooper Focuses on good practice and ethical concerns around general occupational test usage. Exemplifies this through a UK survey of test practices and a short case study of one organization in the north west of England which has evolved a sustainable quality approach. Competency‐based...

... of illustrations and how to provide emphasis, as well as on effective writing. A comprehensive four‐step quality control procedure describes how the effectiveness and value of JPAs can be confirmed. Almost any task that needs sustainable, proficient performance, and is too complex or important to leave to pure...

...Roy Canning Examines how value is created through the use of human resource development intervention in organizations. Begins by looking at the concept of quality within a training context, identifying key principles that need to underpin any quality learning model. Then goes on to show...

...Mark Cooper Describes how, in August 1989, the Engineering Industry Training Board (EITB) were commissioned by the Training Agency to evaluate the quality of open learning materials supplied to the industry. In parallel, the EITB entered into a collaborative research agreement with Aston University...

... are successful. Reviews what fostered success and what improvements are needed. © MCB UP Limited 1993 Case studies Quality Research USA 18 JOURNAL OF EUROPEAN INDUSTRIAL TRAINING 17,7 TQM is really good management in practice. TQM Implementation Todd Holder and Lorin Walker Journal of European...

...Paula O′Brien Devising and implementing a quality system to deliver to customer needs can be a major undertaking. Provides an account of the implementation of BS5750 within a training organization. Makes suggestions for improving implementation for those in the training sector who may face the task...

... training evaluation systems this has not occurred. Traditional approaches such as direct assessment of employee knowledge,attitudes and skills are still prevalent. Proposes an alternative evaluation model which draws on concepts associated with total quality management. The evaluation is extended to cover...

...Christopher C. Potter This article demonstrates the relationship between the quality of an organisation′s workforce and the quality of its performance, and explores the implications for multinational companies, and local organisations in developing countries. It explores the particular problems...

... is an offer and what is possible. Quality can only be appreciated and not experienced. It is a function of what is best for an individual in a particular context. It is a unique interaction between what is best from the provider's point of view, what is best from the learner's point of view...