...Yahya Skaf; Charbel Eid; Alkis Thrassou; Sam El Nemar; Karim S. Rebeiz Purpose This research addresses the critical challenge of fostering customer loyalty within the highly competitive landscape of the insurance industry. The study investigates the interplay between customer satisfaction, loyalty...

...Filipa Freitas Alves; Cláudia Miranda Veloso; Elisabete Gomes Santana Félix; Bruno Barbosa Sousa; Marco Valeri Purpose This research aims (i) to assess the level of customer satisfaction and loyalty to self-service technologies and Auchan Retail Portugal, (ii) to identify the determinants...

... between MTEs, satisfaction, destination image (DI) and loyalty. Design/methodology/approach Quantitative research was conducted with 729 respondents who had visited the Greek island of Santorini in the last three years, and structural equation modeling was used. Findings The findings confirm...

...Professor Marios Sotiriadis and Dr Alexandros Apostolakis; Zhibin Lin; Guangren He; Ilias P. Vlachos Purpose – The purpose of this paper is to examine Chinese tourists’ experience of Britain based on a conceptual model of tourist satisfaction and destination loyalty, and to identify key issues...