...Yahya Skaf; Charbel Eid; Alkis Thrassou; Sam El Nemar; Karim S. Rebeiz Purpose This research addresses the critical challenge of fostering customer loyalty within the highly competitive landscape of the insurance industry. The study investigates the interplay between customer satisfaction, loyalty...

... The findings of the study are broadly classified into two: first, the most frequently used keywords in the study include tourist experience and satisfaction, co-creation, virtual reality, smart tourism, technology, authenticity and heritage tourism. Second, the five major themes studied in the topic include...

...Mohamed M. Elsotouhy; Abdelkader M.A. Mobarak; Mona I. Dakrory; Mohamed A. Ghonim; Mohamed A. Khashan Purpose Because the success of m-payment services depends on the enablers and barriers that affect user satisfaction, the present research explores the effects of perceived value and sacrifices...

... between MTEs, satisfaction, destination image (DI) and loyalty. Design/methodology/approach Quantitative research was conducted with 729 respondents who had visited the Greek island of Santorini in the last three years, and structural equation modeling was used. Findings The findings confirm...

...Professor Marios Sotiriadis and Dr Alexandros Apostolakis; Zhibin Lin; Guangren He; Ilias P. Vlachos Purpose – The purpose of this paper is to examine Chinese tourists’ experience of Britain based on a conceptual model of tourist satisfaction and destination loyalty, and to identify key issues...

... profiles. This will contribute to a more targeted approach to marketing and promotional activities. Design/methodology/approach – This study applied structural equation modeling to verify the path relationship of golf tourists quality, perceived value, satisfaction and behavioral intention. The final...