..., and the influence of technology and service quality in the context of insurance services and in periods of crisis. Design/methodology/approach A quantitative research approach was employed, utilizing a structured questionnaire distributed among diverse insurance customers in Lebanon during crisis conditions...

... the examined period. Using the SLR-TA approach, it identifies eight themes in previous studies and finds that “Service Quality” had the most research interest, comprising 42% of studies, while there was less emphasis on designing new services. The study categorises research into four types: Case, Concept...

.... Recent empirical studies found that e-scape factors are strong predictors of customer satisfaction and loyalty for internet sorters (Lee and Lin, 2005 , p. 164). The responsiveness is third component of e-service quality. This dimension is more likely to be relevant when customers in virtual world...

...Ingy Shafei; Hazem Tabaa Purpose This research works toward identifying the service quality constructs for the telecommunication industry, the extent they affect customer satisfaction, the perceived switching costs and their significance to the customer. The purpose of this paper is to examine...

... image (CI) and switching barriers (SB) in the interrelationships among service evaluation constructs (i.e. service quality (SQ), perceived value and customer satisfaction (CS)) and customers’ future intentions. These relationships are explored in the mobile telecommunications service context. Design...

... flexible response to the needs and requirements of students as a target market segment is discussed, along with potential importance of this segment for banks’ future business operations. SERVQUAL Service quality Banking services Student population Table I shows considerable discrepancies...