...Gabriele Santoro; Fauzia Jabeen; Ciro Troise Purpose This paper explores and critically discusses how platform-based business models create competitive advantages by saving time for users. It investigates the theoretical foundations and practical implications of timesaving as a core value...

...-to-customer) relationships. A theoretically grounded research model was developed that comprised of three cognitive and three behavioural antecedents of benevolence and credibility. Impact of time (i.e. chronological influences) on skill-driven bi-dimensional trust development was assessed as well. Design...