This study intends to evaluate the serial mediating effect of cultural intelligence (CQ) and cross-cultural adjustment (CCA) in the association between cross-cultural training (CCT) and job performance (JP) of Indian expatriates working in different countries.
A total number of 212 respondents from six geographical continents were included in this survey. The study used statistical techniques such as CFA and bootstrapping to analyze the data using SMART-PLS 4.0.9.6 software.
The result confirmed a significant and positive relationship between CCT and JP and a serial mediation effect of CQ and CCA between CCT and JP. These findings revealed that CQ is not able to enhance JP unless CCA is improved.
A small number of respondents were contacted due to the data being gathered from Indian expatriates in various countries.
This research stresses the importance of managerial strategies to enhance the CCA of expatriates. The current study offers valuable perspectives for practitioners and managers of multinational corporations (MNCs) that aim to support workers’ JP in diverse cross-cultural environments.
By explaining the relationship between CCT and JP through serial mediation, this study further expands the current literature related to cross-culture. Although, the majority of the literature has studied CCT, CQ and CCA construct, this emerging paradigm has not yet been applied in any research to study the connection between CCT and JP.
