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Keywords: Emotion and culture
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2021) 43 (6): 1310–1326.
Published: 29 April 2021
... Emerald Publishing Limited Licensed re-use rights only Service employees Emotion and culture Nigeria and call centres Of the antecedents that affect EL, Morris and Feldman (1996 , p. 987) defined EL as “effort, planning, and control required to display organisationally desired emotions...
