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Keywords: Service employees
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal 1–20.
Published: 22 June 2026
...Hansol Hwang; Won-Moo Hur; Yuhyung Shin Purpose This study investigated the mediating relationship between service employees' insomnia, resilience, and job performance, as well as the moderating role of organizational health climate on this relationship. Design/methodology/approach Three-wave...
Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2021) 43 (6): 1310–1326.
Published: 29 April 2021
...Akanji Babatunde; Chima Mordi; Hakeem Adeniyi Ajonbadi; Emeka Smart Oruh Purpose Drawing on the emotional labour theory, the purpose of this paper is to explore the effects of cultural orientation on emotion regulation and display processes for service employees. Design/methodology/approach...
