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Volume 26, Issue 5
1 May 1984
Education + Training Cover Image for Volume 26, Issue 5
Review Article| May 01 1984

Interaction Management — a case study

D.G. Roberts
D.G. Roberts
Manager (Management Development), Hong Kong Telephone Co. Ltd.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6127
Print ISSN: 0040-0912
© MCB UP Limited
1984
Education + Training (1984) 26 (5): 130–132.
https://doi.org/10.1108/eb017027

This paper deals with what has been done at Hong Kong Telephone with Interaction Management (IM), and how this compares with what was done in the Bell System with Supervisory Relationships Training (SRT), its predecessor.

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© MCB UP Limited
1984
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