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Increasing delegation to clinical departments has been a feature of health‐care organizations in recent years. However, as managers of these departments take greater responsibility for results and resources, it follows that they need relevant and objective information to carry out their work effectively. This was the background to the development of an indicator system at the Jellinek Center, a treatment service in The Netherlands for people with addiction problems. Every year, a staff of 500 professionals treats 5,000 patients. Fifteen services range from prevention and counseling to out‐patient and detoxification programs and therapeutic communities.

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