Psychological search for Hilton hotel managers: Online testing seeks out the best candidates Available to Purchase

The week before Christmas, with staff winding down at a quiet celebration, might not be the most appropriate time to embark on a ground‐breaking system to revolutionize a top company’s management‐recruitment procedures. But a telephone call five days before Christmas Eve from one of the world’s best‐known hotel chains – Hilton International – to business‐psychology consultancy Human Factors International (HFI) signaled the go‐ahead for a project they had been talking about for two years.