Issues

Alcan workers don’t want to be management: More autonomy did not remove “us and them” demarcation

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Add to Citation Manager for Alcan workers don’t want to be management<span class="subtitle-colon">: </span><span class="subtitle">More autonomy did not remove “us and them” demarcation</span>

Performance appraisal and development renovate Rother Homes management: Top team transformed into a more enthusiastic and cohesive group

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Add to Citation Manager for Performance appraisal and development renovate Rother Homes management<span class="subtitle-colon">: </span><span class="subtitle">Top team transformed into a more enthusiastic and cohesive group</span>

Training changes attitudes and culture at Lancashire County Council: Management development “first step to delivering highest quality of service”

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Nationwide dials up training over the telephone for call‐center staff: ... and the results surpass those of the classroom‐based approach

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Add to Citation Manager for Nationwide dials up training over the telephone for call‐center staff<span class="subtitle-colon">: </span><span class="subtitle">... and the results surpass those of the classroom‐based approach</span>

Lloyds TSB banks on call‐center quality: Staff benefit from training and career development

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MeritaNordbanken – sewing machine or fast‐food joint?: Imagery digs deep to discover managers’ real feelings

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Project management gives BAT a boost: Program approach pioneered in Middle East now operates across the world

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Add to Citation Manager for Project management gives BAT a boost<span class="subtitle-colon">: </span><span class="subtitle">Program approach pioneered in Middle East now operates across the world</span>

Emap Communications talks to staff online: ... and gets fuller, quicker feedback at half the cost of paper‐based methods

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Add to Citation Manager for Emap Communications talks to staff online<span class="subtitle-colon">: </span><span class="subtitle">... and gets fuller, quicker feedback at half the cost of paper‐based methods</span>

Alliance Unichem uses 360‐degree feedback to improve performance: ... and integrate cultures and values following a merger

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Add to Citation Manager for Alliance Unichem uses 360‐degree feedback to improve performance<span class="subtitle-colon">: </span><span class="subtitle">... and integrate cultures and values following a merger</span>

Psychological search for Hilton hotel managers: Online testing seeks out the best candidates

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Emotional intelligence: the key to effective performance: ... and to staying ahead of the pack at times of organizational change

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