The purpose of this paper is to document the experience of managers and staff in sustaining a high‐performance team approach in a plastics factory.
Draws on research carried out using semi‐structured interviews and site observations made with two managers and one team of six at Visy, a multinational plastics manufacturer with its headquarters in Australia.
Advances the view that a successful high‐performance team requires clear targets and efficiency standards, good communication, defined rules of behavior, the continual input of facts and feedback, and recognition of successes.
Draws on first‐hand accounts of teamwork in practice. Captures the changes experienced by the employees on their journey to ensure the long‐term survival of the plant.
Provides plenty of useful information for organizations engaged in implementing quality improvements through enhanced teamwork.
