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Purpose

Argues that organizations carrying out regular, customized assessments of all their employees are best placed to know when to promote staff. Such assessments can also help managers to make more accurate and informed decisions about redundancies.

Design/methodology/approach

Highlights the reasons that many organizations allow a “knowledge gap” to develop about their employees, describes the ways in which these can prove costly to organizations, and explains how the knowledge gaps can be closed.

Findings

Reports that 26 percent of UK workers' time is spent unproductively, with 1.3 days of every week spent doing things that do not deliver productive results. One in four employees does not understand certain aspects of the job role.

Practical implications

Reveals that improving employees' understanding of what their job roles truly entail would eradicate expensive mistakes, boost productivity levels, improve efficiency and increase employee confidence.

Originality/value

Provides information that is particularly valuable for organizations contemplating redundancies.

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