Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation.
Discusses integrated changes, driven by group HR, which aim to raise awareness of the contribution that more effective people management can have on business goals. Explains how changes in culture, executive development, performance management, personal‐development planning, succession planning and talent management have been introduced by influencing business leaders and divisional HR teams, underpinned by a clear and consistent HR vision that is aligned to business needs.
Reveals that the group general manager, HR's approach to implementing QBE's “One HR” plan has transformed group HR's relationship with the company's business leaders, supported the transformation of the HR operating models in each of the divisions and helped to improve QBE's overall business results.
Presents experiences that may be useful to other HR teams developing their role in an international business, wanting to become more strategic or setting out to increase their credibility and influence with business leaders.
Describes how HR, by focusing on the right things, can work more effectively across geographical boundaries to help leaders to achieve better ways of managing people.
Demonstrates how HR can help a company to gain more value from its people.
