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Purpose
Describes award‐winning training that has transformed TNT's archive services division.
Design/methodology/approach
Examines the reasons for the training, the form it took and the results it has achieved.
Findings
Reveals significant improvements in divisional profits, productivity, employee engagement, employee turnover and sickness absence; employees enjoy what they do, feel empowered and believe in their management team.
Practical implications
Points out that TNT calculates it has saved £1,455,640, taking into account the cost of the training.
Social implications
Details how training programs can change people's attitudes.
Originality/value
Highlights how training helped to transform the division from underperformance to one of exemplary status.
© Emerald Group Publishing Limited
2010
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