Extreme makeover: training edition

Article Type: Abstracts From: Human Resource Management International Digest, Volume 17, Issue 5

Weinstein M.Training (USA), February 2009, Vol. 46 No. 2, Start page: 102, No. of pages: 4

Purpose – Describes how four organizations recognized that their training programmes were not working effectively and turned them around. Design/methodology/approach – Describes each of the four training programmes in turn – the English as a Second Language training provided by Princess Cruises for its staff; the training designed to enable staff to switch to electronic documentation developed by Saratoga Hospital; the training offered to new sales employees by First Data Corporation; and the manager training at Healthways, Inc. Draws out advice on how to achieve a training turnaround. Findings – Argues that organizations should not put up with substandard training programmes, underlining that careful analysis and the assessment of training needs and objectives can be key to successful training. Originality/value – Indicates how firms have improved their training. ISSN: 0095-5892 Reference: 38AF557

Keywords: Training, Organizational performance