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Purpose

The purpose of this paper is to describe the policies and practices that have helped to make Santander UK a great place to work.

Design/methodology/approach

Explains the reasons for the policies, the form they take and the results they have achieved.

Findings

Details specific policies in areas such as work‐life balance, caring for carers, diversity, employee development, employee health, employees with school‐age children, employee engagement and community involvement.

Practical implications

Advances the view that a major factor in engagement is in employees feeling that the company, and particularly senior leaders, genuinely cares about their well‐being. That is the culture the bank strives for.

Social implications

Reveals that the bank matches the money raised by employees in their fund‐raising activities in the community.

Originality/value

Discusses the wide range of benefits available to employees at Santander UK and assesses the impact on individuals and the organization as a whole.

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