– The purpose of this paper is to discuss how to foster organizational–citizenship behavior (OCB), which offers benefits including improved competitive advantage and employee welfare.
– This paper defines OCB, discusses its benefits and limitations and offers advice on interventions.
– It is argued that enhanced OCB can significantly improve organizational performance and employee well-being.
– A framework that could help companies to implement OCB, while recognizing that the circumstances of every business are different has been set out.
– This paper reveals why OCB is less common among the millennial generation.
– OCB as a tool to boost employee motivation and to breach the gap created by the disappearing traditional employer–employee psychological contract has been presented.
