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Purpose

– The purpose of this paper is to describe the principal human resource (HR) management policies at global computer giant Dell.

Design/methodology/approach

– This paper focuses on performance management, recruitment, career development, employee development, remuneration and research and development.

Findings

– The importance of the company’s Tell Dell survey, which gives employees the regular opportunity to comment on the performance of their managers has been highlighted.

Practical implications

– This paper explains that this produces such high-quality information that it feeds directly into the company’s total-quality-management initiatives.

Social implications

– It has been revealed that Dell employees can recommend their family or friends for employment at the company.

Originality/value

– A useful overview of HR management at Dell.

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