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Purpose

– The purpose of this article is to highlight the need for human resources (HR) specialists to ensure that there is one record of each employee that integrates information on his or her history, past training and future needs in an easy-to-view system.

Design/methodology/approach

– Underlines the advantages that such a record can bring.

Findings

– Argues that global businesses need tools to help them to overcome the complexity of communicating with, and efficiently deploying, managing and developing, a dispersed workforce without compromising operational efficiency. Tracking and catering for the needs of field-based or shift employees can be particularly challenging. There are also important compliance issues.

Practical implications

– Demonstrates that having the ability to quickly and easily view and analyze employee and workforce data around training, learning and compliance means that management and HR teams can make strategic decisions around regulation, compliance and training needs based on relevant and up-to-date information.

Social implications

– Highlights how the training requests of employees themselves can also be more easily handled by having a central information repository.

Originality/value

– Reveals that by creating a logical connection between the processes involved in workforce management, managers will streamline their work, avoid duplication and make decisions based on real-time information.

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