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Purpose

– Analyzes the restructuring approach followed by the highly-profitable Telefónica in its 2011 redundancy plan. Explores unions’ response to management strategy.

Design/methodology/approach

– Follows a case-study approach, constructing a dataset with information from company reports, committee records, union documents, press releases and other available sources, such as specialized journals and newspapers.

Findings

– Tries to show how massive job cuts have been implemented through a labor-mediated downsizing strategy that mitigates disagreement and industrial conflict.

Originality/value

– Tackles the question of how unions respond to corporate restructuring (involving downsizing) in countries where industrial-relations institutions remain relatively strongly embedded.

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