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Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

A positive, direct relationship is found between supportive resources (organizational investments in social capital, supervisor autonomy support and favorable customer feedback) and SLRCs. positive, direct relationship is found between SLRCs and commitment to service quality and job performance. Self-efficacy and goal orientation attenuate the relationship between supportive resources and SLRCs.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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