Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 1

Krell E.HRMagazine (USA), August 2011, Vol. 56 No. 8, Start page: 43, No. of pages: 5

Looks at how human resource departments can manage internal change while continuing to support the wider organization. Underlines the extent of change facing human resource departments, and advises on how to prepare departments for this and how to carry out the change. Illustrates this by describing how organizations such as Dunkin’ Brands and HSBC Canada, have done this, including advice on how to identify a new human resource model, identify staff with the skills needed and how to develop a customer focus within the human resource team.ISSN: 1047-3149Reference: 40AR317

Keywords: Human resource management, Change management

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