Success at SunTrust begins and ends with talent

Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 4

Slaughter M.T+D (USA), November 2011, Vol. 65 No. 11, Start page: 38, No. of pages: 4

Describes the contribution that training has made to transforming the business at SunTrust Banks. Lists the principles that have underpinned SunTrust’s approach to business: operating as one team; putting clients first; and focusing on profitable growth. Takes each of these principles in turn, and explains how leadership and management development has been restructured and coaching skills developed to ensure that leaders have the skills to build team engagement; how business service excellence programmes have been put in place to ensure bank clients feel supported; and employees skills in understanding client needs and selling new services have been enhanced. Underlines the success of the training, quoting statistics that show the rise in organizational performance that has resulted from it.ISSN: 1535-7740Reference: 41AC682

Keywords: Training, Organizational performance, Banking,Suntrust Banks