Tough love (human resources at LV=)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 21, Issue 3

Crush P. People Management, December 2012, pp. 40-42, No. of pages: 3

Interviews David Smith, HR director of LV=(insurance), discussing the success he has had in improving human resource practice at the firm? LV+ winning awards for customer service and for having the most effective employee brand. Sets out the changes that he has made at LV=and lists the advice he gives to other human resource practitioners who want to build their career in human resources? Be innovative; encourage ideas from staff; learn from everyone; do not restrict the role of human resources within the organization; develop good communications within the organization; and ensure that standards do not slip. Explains how he has done these things at LV=.Issn: 1358-6297 Article type: Viewpoint Reference:42AE658 (Permanent URL)

Keywords: Business strategy, Human resource management,Insurance companies, LV=