... Emerald Group Publishing Limited 2012 Travel industry Top management Customer orientation Retailing Management training Workplace training Bradford Council's strategic director for children's and young people's services, Kath Tunstall, turned story‐teller during a rhyme‐time session...

...R. Deshpande © Emerald Group Publishing Limited 2012 --> Employees behaviour Employees attitudes Customer orientation Customers Organizations Hotels India Case studies Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 4...

... of our service delivery.” Customer relations Customer orientation Service delivery Training Employee attitudes Morale A training initiative has helped to boost customer service and improve customer relations at a large UK workwear‐rental supplier, despite difficult trading conditions...

... on product development. © MCB UP Limited 2002 Organizational structure Customer orientation Innovation Teamwork Improvements and innovations A new form of organizational structure is helping the giant Philips electronics company to gain more improvements and innovations from workers...

... at its center. References Morley , E. (2002), “ Stepping out with a total company learning framework ”, Industrial and Commercial Training , Vol. 34 No. 1 , pp. 9 ‐ 12 . Financial services Internet Banking Customer orientation Vocational training Qualifications Egg...