... Team-building Collaborative task redesign Financial services Leadership has much in common with the fundamental composition of life. As quantum physicist Richard Feynman notes, for example, “In physics, you don’t have to go around making trouble for yourself — nature does it for you...

... describes an organization where people are enthusiastic about the potential of the business and the opportunity it offers to further improve processes and relationships. © Emerald Group Publishing Limited 2014 Employee engagement Organizational change Recruitment Retention Financial services...

... Purpose This paper aims to describes how the UK arm of an international financial‐services group reformed its coaching to suit today's fast‐pace, high‐change environment. Design/methodology/approach It explains why the coaching function needed to change, the reforms introduced...

... the financial‐services industry benchmark – and 28 percent of senior managers. Social implications It explains that Nationwide supports the work of the Equal Opportunities Commission on closing the pay gap between men and women. Nationwide's equal‐pay audits ensure that the organization's drive...

...; horizontal communication; and communication on the grapevine. International business Internal communications Training Financial services Russia A company that proudly embraces its Russian heritage decided two years ago to expand internationally and then try to attract the best talent...

... at: y.han@hotmail.co.uk © Emerald Group Publishing Limited 2012 China Family‐friendly organizations Quality of working life Financial services Work‐life balance Family‐friendly policies In a 1951 edition of Fortune magazine, an IBM executive, quoted by Gebeke, said of his...

... financial‐services companies in that customer service is at the heart of what we do. We are known for our more human approach; we are very accessible, just a phone call away, including our fund managers. We work to make everything, from the investment process to product literature, clear and easy...

... with their employees. Originality/value Claims that direct banking relationships are new in the financial‐services sector. © Emerald Group Publishing Limited 2010 Customer relations Banks Financial services In practice, these new identities have not been successful in creating...

... Keywords: Employees involvement, Management attitudes,Corporate strategy, Organizational structure, Financial services, United Kingdom Purpose – Studies the use of employee involvement in a UK firm to understand the reasons for managerial interest in pursuing this human resource practice...

... the value of consistency when regulatory training is involved. © Emerald Group Publishing Limited 2009 Financial services Regulation Training In the fiercely competitive, tightly regulated financial‐services sector, customer‐facing staff must be trained to sell the right product...

... © Emerald Group Publishing Limited 2009 --> Employers Universities Workplace learning United Kingdom Financial services Article Type: Abstracts From: Human Resource Management International Digest, Volume 17, Issue 5 Drake J., Blake J., Swallow W. Education...

... industry Project management Financial services Information is the lifeblood of business, the economy and most aspects of society, from health care to legal affairs and scientific investigation to the chat by the coffee machine. We all need, at some level, to know what is happening, what new...

... Purpose This paper aims to detail a training program that helped to create a shift in culture, change behavior and promote a new style of leadership at Co‐operative Financial Services (CFS) call center. Design/methodology/approach The paper describes the background...

... © Emerald Group Publishing Limited 2008 --> Computer-based training Internet Training methods Cost reduction Everyday financial solutions Financial services Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 4. Eyre...

.... The administrative role of HR covers how it designs and delivers processes for staffing, training, appraisal, compensation and reward, promotion and so on. One of Nordea's challenges in the transition, from four domestic financial‐services institutions to a single multinational one, was how to deal with the task...

... effective. Originality/value – Describes the human resource management practices used at Capital One. ISSN: 0964-8380 Reference: 36AA044 Keywords: Call centres, Financial services, Human resource management,Recruitment, United Kingdom © Emerald Group Publishing Limited 2007 --> Call...

... Purpose Describes how The Training Foundation's Trainer Assessment Programme (TAP) is helping to improve training at UK Personal Lines (UKPL), part of Zurich Financial Services Group's UK General Business division. Design/methodology/approach Draws on information from the UKPL...

...J. Marques © Emerald Group Publishing Limited 2007 --> Organizational culture Financial services Performance management Remuneration United States of America Many businesses, but one mission (organizational culture) Marques J. Workforce Management (USA), 12...

... Resource Management International Digest editor, wrote this article. Call centres Customer services quality Training Recruitment Retention Financial services When a UK life and pensions company identified the need to boost staff confidence and so improve the job performance of employees...

... Purpose Details an internal audit carried out at UK financial‐services provider Bradford & Bingley into its own practices on age discrimination. Design/methodology/approach Describes the Age Driver tool, which is part of a pilot initiative entitled Fair Play. Findings...