... Purpose – Examines how travel retailer Nuance keeps its employees up to date in terms of specialized sales techniques that are appropriate for its sector. Design/methodology/approach – Describes some of the challenges of travel retailing and explains that Nuance’s human resources...

... and one bakery college. Social implications – The paper highlights the growing importance of convenience stores on the UK retail scene. Originality/value – It claims that the new training college will not only benefit Sainsbury’s convenience-store growth but will also give managers...

... and the results they are expected to achieve. Findings – The origins and progress of Asda’s link with Middlesex University in honors degrees in either distribution or retail operations, the Morrisons degree in management and business with the University of Bradford and Tesco’s partnership with Manchester...

.... Practical implications – Presents a number of review questions. In what way can a firm like Paradise differ from other retailers? Define some realistic strategies to combat the problems of Paradise Retail. Which will be cost-effective? What can be gauged about the organizational culture of Paradise...

.... Retailing Strategy Human resource management Training Empowerment A small mini‐market switched from competing on price to competing on service quality following the opening of new, larger retailers close to its shop in the Artemida area of Athens, Greece. For around seven years, Mina had sold...

... Emerald Group Publishing Limited 2012 Travel industry Top management Customer orientation Retailing Management training Workplace training Bradford Council's strategic director for children's and young people's services, Kath Tunstall, turned story‐teller during a rhyme‐time session...

... Purpose The purpose of this paper is to describe two training programs at Midlands Co‐operative Society – one for employees in its travel agency and the other for its food‐retailing employees. Design/methodology/approach The paper explains the reasons for the programs, the form...

...Nick Drake‐Knight Purpose The purpose of this paper is to describe a Model of Excellence™ that has helped to improve the performance of sales staff at retailing giant B&Q, among other organizations. Design/methodology/approach The paper explains the background to the Model...

... approach taken in the two programs, highlighting the Morrisons claim to train more butchers and bakers than any other UK retailer. It highlights the Morrisons tradition of providing its employees with the skills they need to progress in the company. Originality/value A variety of training...

... Purpose The article's aim is to describe award‐winning training that helped to transform customer service at food and beverage retailer SSP (UK). Design/methodology/approach The reasons for the training, the form it took and the results it has achieved are explained...

... Purpose This paper aims to describe a 12‐week training program for cashiers and branch managers that helped to improve customer service at Moneycorp, which operates retail currency and foreign exchange outlets at a number of UK airports. Design/methodology/approach The paper...

... Purpose This paper aims to describe a training program for 300 delivery drivers at UK retailer John Lewis. Design/methodology/approach The paper deals with the reasons for the program, the form it took and the results it has achieved. Findings The paper details how...

... Purpose Describes how UK online white‐goods retailer DRL Ltd has seen higher sales, better customer satisfaction and a greater appetite for change following award‐winning training for its contact‐center employees. Design/methodology/approach Explains the reasons for the training...

.... Practical implications Explains that the additional sales generated have far outstripped the cost of the training – including venues, staff cover and the e‐learning. Aurum's total sales rose in the first year after the training was introduced, compared to the falls experienced by most retailers...

...-8769 Reference:39AN490 Keywords: Quality management techniques, Sales dealerships,Organizational restructuring, Retailing, Organizations, Case studies © Emerald Group Publishing Limited 2010 --> Quality management techniques Sales dealerships Organizational restructuring...

... in a busy retail food environment. The resulting training was creative, innovative and sufficiently flexible in terms of how particular training could be delivered. Above all, it was well received by employees at all levels and increases in employee satisfaction were clearly seen in some of our business...

... are a “getting ready to go to store” workshop and a close‐down workshop. Throughout the program, participants have a mentor and a “buddy”, who is a newly appointed store manager. There are also visits from the retail senior team and periodic reviews with their line manager. “This support keeps them on track...

...S.-J. Russell © Emerald Group Publishing Limited 2010 --> Customer service management Customer services quality Quality management techniques Department stores Employees Motivation (psychology) Shopping Retailing Retail trade Customer relations Customer requirements...

... Purpose Describes an award‐winning four‐day induction course at UK kitchen retailer Magnet. Design/methodology/approach Explains the reasons for the course, how it was developed, the form it takes, and the results it is achieving. Findings Details the blended...

... Purpose Details how UK greetings‐card and gift retailer Clinton Cards Group has focused over the last three years on recognizing and building the skills of its employees through work‐based learning leading to nationally accredited qualifications. Design/methodology/approach...