...Jonna Järveläinen Purpose This paper aims to understand how managers of IT and information security aim to enhance information security and business continuity management in interorganizational IT relationships, such as outsourcing, cloud computing and interorganizational systems. Design...

...Narayanan Kumbakara Purpose The purpose of this paper is to explore the practical issues regarding standards and the management of IT services delivered by external or outsourced service providers called managed service providers (MSPs). Design/methodology/approach Extensive review...

...Selçuk Perçin Purpose The objective of this paper is to present the employment of the new hierarchical fuzzy technique for order preference by similarity to ideal solution (TOPSIS) approach to evaluate the most suitable business process outsourcing (BPO) decision. Design/methodology/approach...

...Steven Furnell; Nathan Clarke; Ranjan B. Kini Purpose Currently, in various reports, Chile has been receiving better rankings than other Latin American countries, identifying it as a nation for offshoring many of the business process outsourcing (BPO) and information and communication technology...

...Sokratis K. Katsikas; Stefanos Gritzalis; Maria Karyda; Evangelia Mitrou; Gerald Quirchmayr Purpose This paper seeks to provide an overview of the major technical, organizational and legal issues pertaining to the outsourcing of IS/IT security services. Design/methodology/approach The paper...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose Outsourcing has been growing unstoppably all over the world in recent years. It is Information Systems (IS) managers that are having to face this phenomenon most directly in their departments. For this reason, the paper has as its aim to show...

...Richard Mou; Brian Kleiner Purpose To review the issues surrounding the outsourcing of payroll. Design/methodology/approach Literature review covering: the benefits of outsourcing payroll; duty of care from employer's perspective; how employers could maintain sufficient expertise and control...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose This paper aims to offer the results of a survey about information systems (IS) outsourcing. Design/methodology/approach The methodology is a questionnaire survey of 357 IS managers in Spanish firms. Findings IS outsourcing is a widespread...

...Niranjan Pati; Mayur S. Desai Purpose It is posited that information technology (IT) outsourcing unfolds a complex relationship that has the propensity to start with a bang and end in a whimper unless the strategic parameters are identified at the outset. The paper is intended to beacon flash...

... advantage Supply‐chain management Outsourcing Information technologies (ITs), especially the Internet and the associated automatic identification and data capture systems, are dramatically reshaping the use of human resources and redefining business intelligence. Innovation, both in terms...

...Margaret Hurley It is sometimes forgotten, in the day‐to‐day management of business, that the only real asset in most outsourcing arrangements is the collection of individuals who execute the terms of the agreement day to day. For vendors of outsourcing services, this is absolutely crucial, far...

...Kent D. Larson Introduces the concept of service level agreements (SLAs) in IT service provision, especially in the case of outsourced service provision. Reports the experience of several consulting engagements and surveys to substantiate suggested frameworks and checklists. Discusses the reasons...

...Margaret Hurley; Folker Schaumann Presents the results of KPMG’s survey on the current IT outsourcing practices in Australia, to which 300 organizations responded. Demonstrates a high rate of usage of outsourced IT services in the country. Describes the major reasons for embarking on an outsourcing...

...Dieter Fink The business benefits that can be achieved have dominated the considerations as to whether or not to outsource information systems(IS). Very little attention appears to have been given to the compromises in IS security and control that follows such a move. Evaluates the loss...

...Karen A. Forcht; Yuan‐Wen Aven Tsai Outsourcing Local Area Network (LAN) administration is rapidly gaining ground but, since many LANs are connected, virtually all users have at least limited access to information stored in different locations. Corporate staff therefore need to ensure...