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The success of any organisation inevitably depends very largely on the staff it employs. The article sets out requirements for effective training – as assessment of needs, clear training policy, support of the management, co‐operation of the managers and adequate finance and resources. The results of a study of \ill\ organisations are reported,from which four levels of training were identified ‐output, task,performance and strategic. For most organisations, training was a low\ill\ low status activity, not an integral part of the business plan.

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