More about commercial system analysis: A new training tool of particular use in the training of clerical workers

John Wellens writes: In INDUSTRIAL AND COMMERCIAL TRAINING, August 1974, Vol 6 No 8, Mike Jones and Peter Drake, both of the Engineering ITB, wrote jointly about the importance of improving the performance of systems within organisations. Earlier, in October 1970, Vol 2 No 10, another member of EITB staff, Margaret Walker, had written an important mile‐stone article on clerical training, drawing a sharp distinction between two aspects of competence in clerical work: one, competence in the sensori‐motor skills of typing, shorthand and operating office equipment; two, the proper and accurate use of the current office procedures and systems. The point was made that, whereas effort had been put into training for the former aspect, the latter was more critical to efficient performance and had been an area of training which had been grossly neglected, not only in Britain, but almost universally.