A question of organisation

‘Help social workers to organise themselves? You must be mad!’ ‘It can't be done — there are too many imponderables!’ ‘Why bother to plan when the majority of it is going to be altered?’ These were some of the typical responses that we received when we embarked about a year ago on a trail that has been fascinating, aggravating, often difficult—but always worthwhile. The story, in fact, starts about six months before that, and the tale is not one of unqualified success, but a mixture of responses, all significant.