Two person skills training

FROM THE GROWING NEED, AS IDENTIFIED BY OUR COMPANY'S managers and specialists for more skills training in interviewing, a small team (the authors of this article) set out to examine what Central Training Services were now offering in this area and how it could be improved. Existing at the time were two modules concerned with specific types of interview, selection and appraisal. Each module discussed their processes in relation to the company and both included role‐playing interviewing with feedback using CCTV and behaviour analysis. Related sessions were also included on management, supervisory and sales courses under such titles as ‘interpersonal skills and communications’.