Sita aligns learning with organizational goals
Article Type: Notes and news From: Industrial and Commercial Training, Volume 40, Issue 7
European environmental and waste-services business Sita is using learning analytics to measure the performance of its career-development and literacy training programs.
In 2006 Sita Netherlands embarked on a program to raise literacy levels,reduce absenteeism and improve career mobility among its truck drivers and loaders. The program was part of a large investment in Sita’s manual-labor workforce and required significant funding over its two-year duration. Sita invited Global Learning Alliance to provide learning-analytics services to determine the program’s value and to ensure effective learning-management decision making.
Robert Bezemer, Global Learning Alliance managing director, said: “At the outset we created a learning balanced scorecard to establish the ‘expected’value and alignment of the program with team, department and organizational-level targets, including improved career mobility and reducing the number of workplace accidents.
“In addition, we conducted a job-impact study to determine the training program’s actual impact. Each learner’s manager and instructor,assessing the level of learning and its impact on the business, completed surveys. Nine areas of improvement were considered, from employee satisfaction to workplace safety and corporate responsibility.”
Afra Schipper, Sita learning and development manager, said: “The results yielded percentage improvements for each learner, which we can use to make ongoing modifications to the program and, most importantly considering the high investment being made, justify to the board exactly where future investments would have the highest impact and alignment with what the business needs to achieve.”
