Issues

Leading, Managing and Developing People

Jennifer Wilkinson
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Notes and news

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Body language – a minefield for international business people

Brian J. Hurn
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Mentoring in the workplace

Jordana Ramalho
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Waking ourselves up! Re-examining the role of OD practitioners – a challenger perspective

Clare Southall
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Leveraging Employee Development Planning (EDP) for performance advantage

Jayne Wise
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MBA program enrolment as a catalyst for boundaryless career goals (part two)

Naser Muja; Steven H. Appelbaum
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The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank

Alireza Rezghi Rostami; Changiz Valmohammadi; Jahan Yousefpoor
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Bridging the gap – interpersonal communication orientation to improving customer service

Vickram Sahai; Arvind Kumar Jain; P.C. Bahuguna
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