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Journal Articles

SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING –THE DRIVING FORCE

Linda M. Ament, Gene Deszca

Industrial and Commercial Training (1992) 24 (9)

https://doi.org/10.1108/EUM0000000001595

Published: 01 September 1992

View article titled, SERVICE CHALLENGE OF THE 1990S: PART II. TRAINING –THE DRIVING FORCE

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Journal Articles

SERVICE CHALLENGE OF THE 1990s: PART I. MANAGING SERVICE:THE STYLE AND SKILLS FOR QUALITY

Gene Deszca, Linda M. Ament

Industrial and Commercial Training (1992) 24 (7)

https://doi.org/10.1108/00197859210015417

Published: 01 July 1992

View article titled, SERVICE CHALLENGE OF THE 1990s: PART I. MANAGING SERVICE:THE STYLE AND SKILLS FOR QUALITY

Add to Citation Manager for SERVICE CHALLENGE OF THE 1990s: PART I. MANAGING SERVICE:THE STYLE AND SKILLS FOR QUALITY