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Keywords: Communication
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Journal Articles
Industrial and Commercial Training (2025) 57 (2): 232–241.
Published: 17 March 2025
...Abeer Turki Al-Firm; Munirah Alshalawi; Manal Almarzouqi; Raghad Alhuthil; Sukina Qanbar; Lubna Alsalmi; Asrar Alaklabi Purpose Just culture emphasizes fair treatment and accountability, promoting open communication and continuous learning, which are essential in research settings. Therefore...
Journal Articles
Industrial and Commercial Training (2022) 54 (2): 267–278.
Published: 30 December 2021
... onboarding, poor communication and a perceived lack of support were reported as satisfaction concerns by manufacturing employees. In addition, management had vastly differing perspectives regarding the work environment when responses were contrasted with those from new or tenured employees. Originality...
Journal Articles
Industrial and Commercial Training (2018) 50 (6): 312–325.
Published: 15 August 2018
...Jane Lockwood Purpose The purpose of this paper is to provide a theoretical framework that is of practical use to those who are coaching for enhanced communication in the contact centre industry. Design/methodology/approach The conceptualization of this framework has emerged after several...
Journal Articles
Industrial and Commercial Training (2017) 49 (5): 213–230.
Published: 05 June 2017
.... Findings The results demonstrate that employees’ commitment to change, in this organization, can be improved through increasing formal and informal communication, creating adaptive organizational systems and enhancing the role of transformational leaders during the change. Research limitations...
Journal Articles
Industrial and Commercial Training (2017) 49 (2): 75–79.
Published: 06 February 2017
... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Leadership development Body language Communication Mirroring technique Public speaking When you wish to instruct, be brief; that men’s minds take in quickly what you say, learn its lesson...
Journal Articles
Industrial and Commercial Training (2014) 46 (6): 315–320.
Published: 26 August 2014
...Mahmoud Zamani; Changiz Valmohammadi Purpose – The purpose of this paper is to investigate the role of new methods of mass communication (employing customer relationship management (CRM) software and web site) in the development of tourism industry in Iran. Design/methodology/approach...
Journal Articles
Industrial and Commercial Training (2012) 44 (5): 290–295.
Published: 06 July 2012
...Rupert Eales‐White Purpose The purpose of this paper is to detail the discovery of the Fourth Law of Iceberg Communication Theory. Design/methodology/approach The paper sets out Iceberg Communication Theory and the three existing laws, and details the Fourth Law and the research...
Journal Articles
Industrial and Commercial Training (2011) 43 (1): 41–48.
Published: 01 February 2011
..., particularly those from polychronic cultures where less of a premium is placed on time management. © Emerald Group Publishing Limited 2011 Teaching styles Learning styles Communication Overseas students United Kingdom Professional trainers in the UK involved in business training, both...
Journal Articles
Industrial and Commercial Training (2011) 43 (1): 17–24.
Published: 01 February 2011
... components of strategy, change, transition and communication, the paper outlines specific actions leaders at all levels must undertake to lead change successfully throughout their organization. Insights are gained from decades of work with hundreds of leaders in changing organizations around the world...
Journal Articles
Industrial and Commercial Training (2010) 42 (7): 386–388.
Published: 05 October 2010
... and chronicity is explained with reference to working styles. It deals with the notion of time and time span with regard to new technologies, and how these may impact on concentration, face‐to‐face communication and styles of learning. It discusses the importance of effective systems and task management, along...
Journal Articles
Industrial and Commercial Training (2010) 42 (6): 330–334.
Published: 07 September 2010
... in order to improve engagement such as communication, remuneration, the branch induction process and work/life balance. Practical implications The primary recommendations include leadership development for management in certain skills, a focus on fostering a two‐way conversation with employees...
Journal Articles
Industrial and Commercial Training (2010) 42 (5): 265–269.
Published: 13 July 2010
.... Originality/value The fluctuating nature of engagement is explored in the context of the management role in enhancing work performance. © Emerald Group Publishing Limited 2010 Communication Performance management Employee behaviour Perception Organizational performance...
Journal Articles
Industrial and Commercial Training (2010) 42 (4): 186–191.
Published: 15 June 2010
...Tina Mertel Purpose This paper is for coaches (or those who coach) to consider: how their own values affect the coaching interaction; and how customizing their communication to align with the client's values can create better results. The paper aims to address these issues. Design...
Journal Articles
Industrial and Commercial Training (2009) 41 (7): 368–376.
Published: 02 October 2009
... that organizational commitment can be improved through increased effective communication between management and employees and ensuring that the organization's vision is shared and understood by employees. The link between job satisfaction and turnover was not supported by the research. Research limitations...
Journal Articles
Industrial and Commercial Training (2009) 41 (5): 238–247.
Published: 10 July 2009
... that the employees' organizational commitment affects employee turnover. The findings also suggest that organizational commitment can be improved through increased effective communication between management and employees and ensuring that the organization's vision is shared and understood by employees. The link...
Journal Articles
Industrial and Commercial Training (2009) 41 (3): 151–154.
Published: 17 April 2009
...Jeffrey Sugerman Purpose The purpose of this paper is to provide an explanation of the DiSC personality model along with a real‐world example of its effectiveness. Design/methodology/approach The DiSC personality model explores people's communication priorities and how those...
Journal Articles
Industrial and Commercial Training (2007) 39 (4): 191–200.
Published: 19 June 2007
... the variables: change, communications, leadership, culture and stress. Design/methodology/approach The paper compiles strategies gleaned from academic research literature with particular reference to the most common problems management encounters during M&A implementation and execution...
Journal Articles
Industrial and Commercial Training (2007) 39 (4): 218–221.
Published: 19 June 2007
... initiatives realise their maximum potential, difficulties arise in the timing of specialist involvement, wasted time in areas of responsibility overlap with negative debate, communication is often cited as having been poor or incomplete, measures and intent are often not well aligned and considered late...
Journal Articles
Industrial and Commercial Training (2007) 39 (3): 137–142.
Published: 24 April 2007
... of all the trainees through the use of a reflective team. The team and trainees focus on recognizing communication patterns used by individuals engaged in conflict. Findings Identifying communication patterns and strategies strengthens the trainees' ability to alter language use...
Journal Articles
Industrial and Commercial Training (2007) 39 (3): 128–136.
Published: 24 April 2007
..., communications, leadership, culture and stress. Design/methodology/approach The article compiles strategies gleaned from academic research literature with particular reference to the most common problems management encounters during M&A implementation and execution. Findings...

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