... managers jump into solutions before problems are fully understood – that's been my observation during 25 years in both large multinationals and small medium enterprises (SMEs) and the last 11 years as a consultant and trainer. Team performance Customer service management Employee behaviour Data...

.... Originality/value The fluctuating nature of engagement is explored in the context of the management role in enhancing work performance. © Emerald Group Publishing Limited 2010 Communication Performance management Employee behaviour Perception Organizational performance...

... Tony Manning can be contacted at: tony_manning@talk21.com © Emerald Group Publishing Limited 2009 Interpersonal communications Influence Workplace Employee behaviour Tables II and III highlight the ways in which both personality variables and contextual variables impact on team...

... behaviour Employee attitudes Motivation (psychology) Organizational culture Time stood still. At least, it felt that way. The night before, flying between Rio de Janeiro and Atlanta, I had visualized a new team building program inspired by old James Bond movies. The program idea was fun, edgy...