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Keywords: Frontline
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Journal Articles
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2011) 43 (6): 368–376.
Published: 06 September 2011
... and training needs of frontline managers, and frequent conflict between their organisational and functional roles. Findings Organisations that emphasise power and control functions, as symbolised in the organisational chart, often view solutions to efficiency, productivity and change in terms...
