... Mertel can be contacted at: tina@meaningfulcoaching.com ; Carol Brill can be contacted at: carolfragalebrill@comcast.net © Emerald Group Publishing Limited 2015 Leadership Servant Service Behaviour LSI SDI How do leaders balance serving the needs of their employees and business...

...Helga Drummond; Elizabeth Chell Sole practitioner solicitors′ firms provide a unique and relatively cost‐effective service. Such firms are believed to be at risk because of a trend within the legal profession towards larger practices offering a wider and more sophisticated range of services...

...Linda M. Ament; Gene Deszca Perhaps the single most powerful competitive edge any company can have over the next decade is providing superlative service. As technology progresses at a rapid pace and the benefits of any organization or product bear remarkable similarity to a competitor′s,the one...

...Gene Deszca; Linda M. Ament Perhaps the single most powerful competitive edge any company can have over the next decade is – providing superlative service. As technology progresses at a rapid pace and the benefits of any organization or product bear remarkable similarity to a competitor′s,the one...

... with their skills, which will not be practised effectively unless authority is delegated. The organisational structure will have to change dramatically, from management initiating and enforcing decisions to supporting and encouraging authority at the front line. © MCB UP Limited 1989 Customers Service...