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Ana B. Casado‐Díaz
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Journal Articles

Stock market reactions to third‐party complaints

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Ana B. Casado‐Díaz, Francisco J. Mas‐Ruiz, Ricardo Sellers‐Rubio
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2009) 27 (2): 167–183.
https://doi.org/10.1108/02652320910935634
Published: 27 February 2009
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Journal Articles

Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice

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Ana B. Casado‐Díaz, Francisco J. Más‐Ruiz, Hans Kasper
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2007) 25 (5): 292–314.
https://doi.org/10.1108/02652320710772970
Published: 24 July 2007
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