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Luís Fernando Varotto
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Journal Articles

Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty

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Daniela Menezes Garzaro, Luís Fernando Varotto, Samara de Carvalho Pedro
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2021) 39 (1): 1–23.
https://doi.org/10.1108/IJBM-08-2020-0457
Published: 23 December 2020
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