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Keywords: AI-Powered customer service
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Journal Articles
Gendered AI in banking services: the influence of financial chatbots’ gender on consumer behaviour
Available to Purchase
International Journal of Bank Marketing (2025) 43 (6): 1231–1251.
Published: 04 March 2025
... Roozen can be contacted at: irene.roozen@kuleuven.be 17 07 2024 18 11 2024 19 12 2024 19 12 2024 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Banking and financial services AI-Powered customer service Chatbot gender AI...
