... on the decision-making power of Australian female consumers when buying financial products, whereas anger and impulsivity were found to have no moderating effects. Research limitations/implications The study offers understanding on the role of emotions and personality traits in financial decision-making...

...Nedra Bahri Ammari; Abir Hsouna; Mounia Benabdallah; Anish Yousaf; Abhishek Mishra Purpose The purpose of this study is to investigate the impact of dissatisfaction and anger, driven by the failure of the self-service technology of banks, on customers' post-purchase behavioural reactions...