...) for individuals from Argentina, Colombia, Ecuador, Mexico and Peru before and during the COVID-19 pandemic. Design/methodology/approach This study uses primary data from 2,394 voluntary participants who completed an online survey administered through an online course between January 2019 and April 2021...

...Suntharee Lhaopadchan; Paul Gerrans; Sirimon Treepongkaruna Purpose This paper employs a comprehensive theoretical model of behavior to investigate the role of financial literacy in retirement savings behaviors: voluntary savings and investment plan change during COVID-19. Survey data from members...

...Jing Jian Xiao; Rui Yao Purpose The COVID-19 pandemic resulted in millions of lives lost. Beyond its devastating impact, did it also hurt consumer financial well-being? Consumer bankruptcy is often seen as a sign of experiencing extremely overextended debt burdens. This study aimed to identify...

...Mauricio Losada-Otálora; Nathalie Peña-García; Jorge Luis Juliao-Rossi Purpose The authors seek (1) to identify the profiles of subjective financial well-being (SFWB) of bank customers before and during the coronavirus disease 2019 (COVID-19) pandemic, (2) to analyze the transition to profiles...

...Rui Yao; Jie Zhang Purpose The purpose of this study is to examine the association between employment status and financial resilience during the COVID-19 pandemic. Design/methodology/approach This study employed US nationally representative data. A financial resilience index was created based...

...Petek Tosun; A. Selçuk Köylüoğlu Purpose Consumers’ corporate social responsibility (CSR) expectations have increased in the new coronavirus (COVID-19) pandemic, while many financial institutions have supported society with their health-related CSR actions. This study examines the impact of CSR...

...Nitin Upadhyay; Shalini Upadhyay; Salma S. Abed; Yogesh K. Dwivedi Purpose The purpose of this paper is to identify and examine the important factors that could affect consumers' behavioural intention and use behaviour towards mobile payment services during COVID-19. Design/methodology/approach...

...Malvika Chhatwani Purpose Mortgage delinquency has become a major crisis following the COVID-19 pandemic. This study explored mortgage delinquency antecedents, focusing on two individual-level factors: financial literacy and personality traits. Design/methodology/approach Using a large sample...

.... Binshan Lin can be contacted at: Binshan.Lin@LSUS.edu 22 06 2021 20 10 2021 26 11 2021 29 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only COVID-19 Cognitive-affective-conative framework Technological Economic...

... are mainly concerned with security and users' trust, the question of how security factors and trust can influence the sustainable use of those technologies within and beyond the COVID-19 pandemic is still unanswered. This research thus develops a theoretical model based on integrating the protection...

... short-term but also long-term reactions to the COVID-19 pandemic. Originality/value Most research on the impact of COVID-19 pandemic on households' financial behavior focuses on transitional adjustments made during the pandemic, and little emphasis has been placed on potential postpandemic...

... (i.e. social distancing) in curbing the transmission of the COVID-19 outbreak. However, most of the elderlies are still sceptical about the usage of mobile payment services. The current study was set to investigate the impact of functional, psychological and risk barriers that resulted in elderlies...

...Sulemana Bankuoru Egala; Dorcas Boateng; Samuel Aboagye Mensah Purpose In this paper, the authors investigated the impact of quality digital banking services delivered during the COVID-19 pandemic on customers' satisfaction and retention intentions. Design/methodology/approach This study...

...Wahyu Rafdinal; Widi Senalasari Purpose This study aims to analyse the adoption of mobile payment applications during the coronavirus disease 2019 (COVID-19) pandemic using the technology acceptance model (TAM) and Technology Readiness Index (TRI). Design/methodology/approach The data were...

...Malvika Chhatwani; Sushanta Kumar Mishra Purpose The present study examines the linkage between financial literacy and financial fragility during COVID-19. It further examines if financial literacy has a differential impact on financial fragility based on psychological (financial confidence...