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Keywords: Chatbot technology
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Journal Articles
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
Available to Purchase
International Journal of Bank Marketing (2021) 39 (2): 294–311.
Published: 12 January 2021
...@ufuk.edu.tr 14 02 2020 30 04 2020 13 08 2020 19 12 2020 24 12 2020 29 12 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Chatbot technology Expectations confirmation theory Perceived trust Corporate reputation...
